Privacy Policy
Effective Date: September 9, 2024
Last Updated: September 9, 2024
Ambiance Recovery (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.ambiencerecovery.com (“Site”). Please read this policy carefully. By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information:
When you visit our Site, submit a form, or contact us, we may collect personal information, including but not limited to:
- Name
- Email address
- Phone number
- Address
- Any other information you voluntarily provide
B. Sensitive Information (Protected Health Information – PHI):
As an addiction treatment center, we may collect and use certain health-related information from you, known as Protected Health Information (PHI), in compliance with HIPAA. This information may include:
- Medical history
- Treatment records
- Diagnoses
- Any other health-related data provided during your treatment inquiry or while receiving services
C. Non-Personal Information:
We may collect non-personal information about your interaction with our Site, such as your:
- IP address
- Browser type
- Device information
- Pages viewed
- Referring URLs
2. HIPAA Compliance and Use of Health Information
We are fully committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality of your PHI. Any health-related data you provide will be handled in accordance with these regulations.
We use your PHI for the following purposes:
- To provide you with addiction treatment services.
- To evaluate your treatment options and determine the appropriate course of care.
- For internal business operations, such as processing payments or managing treatment records.
- To comply with legal requirements.
Disclosure of PHI
We will never share your PHI without your explicit consent, except in the following cases:
- As required by law: If we are required to disclose your information for legal or regulatory reasons.
- To business associates: We may disclose PHI to third-party vendors (Business Associates) who provide services on our behalf, such as electronic health record management or billing services. These vendors are bound by Business Associate Agreements (BAAs) to ensure HIPAA compliance.
- For treatment purposes: We may share your health information with healthcare providers involved in your treatment.
3. How We Use Your Information
We may use the personal information we collect for the following purposes:
- To provide, maintain, and improve our services.
- To communicate with you regarding your inquiries or treatment options.
- To process payments and billing.
- To send you marketing and promotional communications, including targeted advertising (with your consent).
- To improve user experience and website functionality.
- To comply with legal obligations.
4. Cookies and Tracking Technologies
Our Site uses cookies, web beacons, pixels, and other tracking technologies to collect data about your browsing activity. This helps us understand your preferences and enhance your experience. We also use these technologies to provide targeted advertising through third-party platforms like Google Ads or Facebook Ads.
You can choose to disable cookies in your browser settings, but doing so may limit some features on our Site.
5. Third-Party Advertising and Analytics
We may use third-party services, such as Google Ads, Facebook Ads, and others, to display targeted advertisements and measure the performance of our marketing campaigns. These third-party providers may use cookies or other tracking technologies to collect information about your online activity across different websites. This information is used to show you relevant ads based on your browsing habits.
Opt-Out Options:
You can opt out of targeted advertising by adjusting your browser settings or visiting the following links:
6. Sharing Your Information
We may share your personal and sensitive health information in the following situations:
- With service providers: We may share information with third-party vendors who help us operate the Site or provide services, but only after ensuring they comply with HIPAA and other legal standards.
- For legal purposes: We may disclose your information to comply with applicable laws, regulations, or legal processes.
- With your consent: We may share information with third parties when you provide explicit consent.
7. Your Data Protection Rights
You have the following rights concerning your personal and health information:
- Access and rectification: You can request access to, correct, or update your personal or health information at any time.
- Opt-out of marketing communications: You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any of our emails or contacting us directly.
- Deletion: You may request the deletion of your personal and health data, subject to legal requirements.
- Revoking Consent: You can revoke consent for the use of your PHI at any time by contacting us, except in cases where such use is required by law.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information and PHI from unauthorized access, use, or disclosure. However, no data transmission over the internet or storage system can be guaranteed 100% secure, and we cannot ensure the security of any information you provide to us.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal or health information from minors. If we become aware that a minor’s data has been collected, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Ambience Recovery
Email: [email protected]
Phone: (866) 721-7470